Returns & Refunds

Returns

Our policy lasts 30 days. If 30 days have passed since your delivery date, unfortunately, we can not offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. Any damaged or defective items MUST be reported to us immediately.

If you have placed an order with us for PERSONALISED items (this includes choosing an alternative thread colour to what is used on our website) we are unable to accept returns due to not being able to resell these items, unless damaged, however all items are thoroughly inspected before being shipped out. 

On the odd occasion you have received an item which is defective, a replacement or email will be offered, and in this instance, subsequent postage costs will also be refunded. 

 

Please ensure all product descriptions and size guides are read before ordering.

 

In the event of items being delayed or lost in transit, Blui & Bells reserve the right to claim for loss with the postal company prior to offering a replacement order or a refund. Lost or delayed items will be considered after a period of 21 working days from the date of dispatch.  

 

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your goods. If you are eligible for a refund this will be processed and credit will automatically be applied to your original payment method within a certain amount of days